The Web Divides: PR vs. Advertising
Alright, I guess it’s inevitable that amidst this economic shake up, we would return to the age-old argument of Public Relations vs Advertising, and debating where your business dollars are better spent, and you know, whatever, that’s fine, it’s not without good reason.
In fact, I’ll admit, this was a hot topic at last week’s SMC meetup, and again at this week’s PRSA International conference, but here’s the thing: if we (the PR industry) are going to collectively make the business case for a shift in corporate spending, we need better leverage, and man, if there was *one thing* we should be leveraging to our advantage in this argument, you’d think it’d be all the benefits and potential of the social web for business, right?
Sadly, the PR industry, for being inextricably tangled with the web, continues to oddly struggle with how best to use it for communications — and therefor, articulate its value and return in this larger argument we’re all trying to make.
And yeah, to be fair, the ad industry is really struggling with this too, so in a big way, the challenge is just seeing which industry can get past its own tired modes and models of business and acclimate the fastest to new attention, usage habits and trending patterns on the web.
For what it’s worth, I think the PR industry, for better or worse, can actually win this race by doing two things:
First, by each of us assuming personal responsibility for where the industry sits today and how we’ll each move it forward. Seriously, to win this bigger argument, we have to become smarter practitioners through professional education, personal learning (through adoption?) and, well, by having a curiosity and a willingness to experiment and try on different approaches to communications on the web; and
Second, by realizing that once separate or ancillary business disciplines are now a much, much bigger part of the communications charter. Things like web development, search engine marketing, media production, data analytics, etc., have all become increasingly valuable for communications purposes, and because of that, PR departments (and PR businesses) can no longer afford to draw dotted lines into these disciplines. Something I’ll be blogging about separately, soon-ish.
Net-net, I think a lot of this argument for PR comes down to how diligent and creative we as professionals and as an industry can be about rethinking and reshaping a role that’s been otherwise comfortable, and largely misunderstood the past few decades. If we make the stretch, then right on, we get to reset the terms for determining PR’s business value, hopefully its perception too.
And if we don’t, well, I guess we remain neatly (and reluctantly) relegated to a few bullets in the next business plan. Either way, it rests on us.






5 Comments, Comment or Ping
Jeremy @ BuzzStream
If I could throw in a couple of specifics. There are a couple things I think PR firms could do for clients that would really help them harness social media:
#1 find out what matters in SEO and show ROI in those terms. If you could tell a client, “look, nearly all of your customers will Google ‘cremation services in marin’ and you don’t rank, I can help you rank,” that’s a no brainer. But the key is to first step up and learn SEO. I blogged about this thought here:
http://www.buzzstream.com/blog/seo-and-pr-are-merging.html
#2 focus on broad blogger outreach. I’ve talked to a number of PR folks who claim they would never deign themselves to reach out to anyone other than the top 5 blogs in a category. This is a big mistake– if you care about getting links, there is a lot more potential in the “magic middle” of the blogger curve than in the so called “A List”
http://www.gooruze.com/articles/32/The-Magic-Middle-is-Fatter-Than-the-A-List/
I think PR is perfectly positioned to own social media because the core skill necessary in each is relationship-building.
-Jeremy
Oct 29th, 2008
Robin Grant
Hey Mike - there are are those of us that would argue it’s neither, but a new hybrid, born of natives of social media, and comprising of comapanies such as We Are Social, The Conversation Group, Crayon etc…
Oct 29th, 2008
Dean
I agree with you — it is PR’s battle to lose. Advertising lacks the sophistication and nuance to navigate the ever-changing waters of various online communities.
On a side note, you might be interested to know that the original version of the toy you picture in this post existed long before you did. I wish this was the case for me.
Oct 30th, 2008
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